Shipping & Returns
Most products will ship within 48 hours of placing the order. Occasionally items may be temporarily out-of-stock. If the item you ordered will not ship within 48 hours, you will be notified via email and provided with an expected ship date.
We use the U.S. Postal Service as our standard domestic ground shipping.
Easy Returns & Exchanges
We will accept the returns of patterns and notions purchased directly from Clever Charlotte, LLC through our website within 30 days of purchase so long as the items are in their original unused condition. Please note that for patterns, "original unused condition" means that the pattern has not been opened or used.
For items accepted for return, we will refund you the original purchase amount of those items or exchange the item at your request. Except for items that were defective or damaged when received, shipping and handling charges are not refundable, and the customer bears the cost to ship return items back to us. We recommend insuring your return package. Clever Charlotte, LLC is not responsible for uninsured packages.
Please send all returns to:
Clever Charlotte, LLC
19000 Shelburne Road
Shaker Heights, OH 44118
Your package should include your order number, name and shipping address and items you wish to return. In the case of exchanged items, please specify within your package the items you would like to replace your initial order.